We are sorry if you are experiencing issues with your product running only in demo mode. We understand how frustrating this can be, and we would like to assist you in resolving this issue as quickly as possible.
We suspect that the problem is related to the version of Kontakt you are currently using. Please note that the full, retail version of Kontakt is required to use all of our Kontakt products. We suggest verifying that you have the full version of Kontakt installed on your computer, and if not, you can upgrade to the full version from Native Instruments website.
Additionally, we encourage you to review the product page thoroughly to ensure that you have all the necessary information and requirements for using the product correctly. We display this important information on every checkout page before you buy our Kontakt products. We are unable to issue refunds for purchases that encounter problems with meeting the system requirements.
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