🔁 I ran out of download attempts — what should I do?

We understand how frustrating it can be to run into download issues — and we're here to help make sure you can access your product.

To avoid running out of download attempts in the future, we recommend checking that you have a stable internet connection before starting the download. This will help prevent failed attempts that can reduce your available limit.

If you've already reached the limit due to technical issues, don't worry — our team can reset your attempts for you.

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✅ What we need from you

To help us assist you as quickly as possible, please contact our support team and include the following:

• Your order number

• The email address used for the purchase

• Any screenshots (optional) that may help us understand the issue

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Thank you for your patience — we’ll make sure you can complete your download without further interruption.